Payment Policy
Welcome to Elestira. This page outlines how payments are handled on our website, the security measures in place to protect your information, and the payment methods we support. By placing an order on elestira.com, you agree to these Payment Policies, along with our Terms of Service and Privacy Policy.
1) Secure Checkout (TLS/SSL)
Our checkout process is protected by industry-standard TLS (SSL) encryption to safeguard your data during transmission. Sensitive information (such as passwords and payment details) is securely encrypted to prevent unauthorised access. You can verify this by the padlock icon displayed in your browser’s address bar.
2) PCI DSS Compliance
All payments on Elestira are processed through providers that comply with PCI DSS (Payment Card Industry Data Security Standard). This framework ensures that cardholder data is handled securely and helps reduce the risk of payment fraud. Our platform and payment partners follow the required technical and organisational standards.
3) Accepted Payment Methods
We currently accept the following payment methods (availability may vary depending on location or order value):
- American Express (AMEX)
- Mastercard
- PayPal
- Visa
- Shop Pay
- Google Pay
- Apple Pay
4) Your Payment Information
Elestira does not store your full card details. We never have access to your complete primary account number (PAN). Our payment providers only share limited details, such as card type and the last four digits, to help identify transactions.
We retain essential billing information (such as billing address, order details, and transaction ID) to process your order, provide support, and meet legal or accounting obligations.
Additional security measures, including 3D Secure (3DS/3DS2), AVS, and CVV verification, may be used by payment providers to confirm your identity and reduce fraud.
5) Authorisation, Verification & Fraud Prevention
All transactions must be authorised by your card issuer or payment provider.
We may carry out verification checks (such as confirming billing and shipping details) before dispatching your order. If verification is unsuccessful, the order may be delayed, cancelled, or refunded.
Orders flagged as suspicious or high-risk may be declined at our discretion to protect both customers and our business.
6) Prices, Currency & Taxes
All prices are displayed in the currency shown at checkout (typically GBP for UK orders). Any applicable taxes and shipping costs (if applicable) are clearly shown before payment is confirmed.
If your payment account uses a different currency, your bank or provider may apply exchange rates, fees, or temporary holds. Please contact your provider for further details.
7) Billing Descriptor
Your bank statement may display a billing descriptor such as “ELESTIRA” (or similar). If you do not recognise a transaction, please contact us first so we can assist you promptly.
8) Refunds & Chargebacks
Approved refunds are returned to the original payment method. Processing times depend on your provider and typically take between 2–10 business days after the refund is issued.
For full details on our return and refund process, including timelines and eligibility, please refer to our Returns & Refunds Policy.
If you are considering initiating a chargeback, we encourage you to contact us first at support@elestira.com so we can review and resolve the issue.
9) Privacy & Data Protection
We are committed to protecting your privacy. Personal data is only processed as necessary to complete your order, provide support, and comply with legal requirements. For more information on how your data is handled, please review our Privacy Policy.
10) Contact
Store name: Elestira
Company name: LCP Digital LTD
Company number: 17126496
Company Address: 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
Warehouse Address: 68 Hailey Rd, Erith, DA18 4AU, United Kingdom
Email: support@elestira.com
Phone: +447988522791
We aim to respond within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: Closed
(London Time)
Thank you for shopping with Elestira!