Orders & Shipping

No, we currently ship exclusively within the United Kingdom (England, Scotland, Wales, and Northern Ireland).

Read our Shipping Policy

Orders are processed within 1–2 business days. Transit typically takes 4–8 business days. Total estimated delivery time is 5–10 business days.

Yes, we offer FREE shipping on all orders with no minimum spend.

Once your order has been dispatched, you will receive a confirmation email with a tracking link.

Yes, if your order has not yet been dispatched. After dispatch, changes may not be possible, but you may be able to adjust delivery options with the courier.

If your order has not arrived within the expected timeframe, please contact us. If your parcel is confirmed lost or has not arrived within 30 days, we will offer a replacement or full refund.

Returns & Refunds

You can return items within 30 days of delivery, provided they are unused, unwashed, with tags attached and in original packaging.

Read our Returns & Refund policy

Return shipping is paid by the customer for size or preference changes. If the item is faulty, damaged, or incorrect, we cover the return cost.

Refunds are processed within 3 business days after we receive your return. Your bank may take an additional 1–7 business days. Total time: up to 10 business days.

The fastest way is to place a new order and return the original item. If we made a mistake, we will arrange a free exchange.

Final sale items, gift cards, personalised products, underwear, and swimwear without a hygiene seal cannot be returned unless faulty.

Contact

Store name: Elestira
Company name: LCP Digital LTD
Company number: 17126496

Company Address: 71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom
Warehouse Address: 68 Hailey Rd, Erith, DA18 4AU, United Kingdom

Email: support@elestira.com
Phone: 
+447988522791
We aim to respond within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM - 5:00 PM
Saturday and Sunday: Closed
(London Time)